Privacy Policy

Last Updated: February 3, 2026

At MHS Health & Beauty (“we,” “our,” or “us”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Register for a wholesale account
Place an order
Subscribe to our newsletter
Contact our customer service team
Participate in surveys or promotions

This information may include:

Business Information: Company name, business registration number, tax identification number
Contact Information: Name, email address, phone number, business address
Account Information: Username, password, account preferences
Payment Information: Billing address, payment method details (processed securely through our payment processor)
Order Information: Purchase history, shipping address, product preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

Device Information: IP address, browser type, operating system
Usage Data: Pages viewed, time spent on pages, click patterns
Cookies: See our Cookie Policy section below

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your wholesale orders
Account Management: To create and manage your wholesale account
Customer Service: To respond to your inquiries and provide support
Payment Processing: To process payments and prevent fraud
Communication: To send order confirmations, shipping updates, and account notifications
Marketing: To send promotional emails (with your consent, which you can withdraw at any time)
Business Operations: To improve our products, services, and website functionality
Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers, email service providers)
Business Partners: With your consent, for joint marketing initiatives
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption for data transmission
Secure payment processing through PCI DSS-compliant providers
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Under PIPEDA and applicable provincial privacy laws, you have the right to:

Access: Request access to your personal information we hold
Correction: Request correction of inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for marketing communications at any time
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Portability: Request a copy of your information in a structured format
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at privacy@mhshealthandbeauty.shop or use the contact information below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

Essential Cookies: Required for website functionality (e.g., shopping cart, login)
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity for targeted advertising (with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

Account Information: Duration of account plus 7 years (for tax and legal purposes)
Order Records: 7 years (as required by Canadian tax law)
Marketing Consent: Until you withdraw consent
Website Analytics: 26 months

8. Children’s Privacy

Our services are intended for business customers only. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

9. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification to registered users
Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

MHS Health & Beauty Privacy Officer
Email: privacy@mhshealthandbeauty.shop
Address: 28 Estate Drive M#502, Scarborough, ON Canada M1H 2Z1

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca

This Privacy Policy is compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.