Shipping Details

Last Updated: February 3, 2026

At MHS Health & Beauty, we are committed to providing fast, reliable, and cost-effective shipping to our wholesale customers across Canada. This page outlines our shipping policies, delivery areas, costs, and procedures.

1. Delivery Coverage

Provinces We Serve

We proudly ship to the following Canadian provinces and territories:

  • Ontario – Full coverage including GTA and remote areas
  • Quebec – Full coverage including Montreal, Quebec City, and surrounding regions
  • British Columbia – Including Vancouver, Victoria, and interior regions
  • Alberta – Including Calgary, Edmonton, and surrounding areas
  • Manitoba – Including Winnipeg and surrounding regions
  • Saskatchewan – Including Regina, Saskatoon, and surrounding areas
  • Nova Scotia – Including Halifax and surrounding regions
  • New Brunswick – Including Moncton, Saint John, and Fredericton
  • Prince Edward Island – Full coverage
  • Newfoundland and Labrador – Including St. John’s and accessible areas

Areas Not Currently Served

We currently do not ship to the following territories due to logistical constraints:

  • Yukon
  • Nunavut
  • Northwest Territories

We also do not offer international shipping at this time. All deliveries are within Canada only.

2. Shipping Methods and Carriers

We partner with trusted Canadian carriers to ensure reliable delivery:

  • Canada Post – Standard and expedited services
  • Purolator – Express and ground shipping
  • Canpar – Ground shipping for larger orders
  • FedEx – Express services for urgent deliveries

The carrier for your order will be selected based on your location, package size, and delivery speed requirements. You can specify carrier preferences during checkout, subject to availability.

3. Delivery Timeframes

Estimated delivery times begin after your order has been processed and shipped. These are business days (Monday-Friday, excluding holidays):

Standard Shipping

  • Ontario & Quebec (Major Cities): 3-5 business days
  • Ontario & Quebec (Remote Areas): 5-7 business days
  • Western Canada (BC, AB, SK, MB): 5-7 business days
  • Atlantic Canada (NS, NB, PE, NL): 7-10 business days

Expedited Shipping

  • Ontario & Quebec: 1-2 business days
  • Western Canada: 2-3 business days
  • Atlantic Canada: 3-5 business days

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, customs (if applicable), or other circumstances beyond our control.

4. Order Processing Time

Orders are typically processed within:

  • In-Stock Items: 1-2 business days
  • Large Orders (100+ units): 2-3 business days
  • Custom/Special Orders: 5-10 business days (you will be notified of exact timeframes)

Orders placed before 2:00 PM EST on business days are typically processed the same day. Orders placed after 2:00 PM or on weekends/holidays will be processed the next business day.

5. Shipping Costs

Shipping costs are calculated based on several factors:

  • Package Weight: Heavier orders cost more to ship
  • Package Dimensions: Oversized items may incur additional fees
  • Delivery Location: Remote areas may have higher shipping costs
  • Shipping Speed: Expedited shipping costs more than standard
  • Carrier Selected: Different carriers have different rates

Free Shipping Threshold

We offer FREE standard shipping on orders over:

  • $500 CAD – Ontario & Quebec
  • $750 CAD – Western Canada
  • $1,000 CAD – Atlantic Canada

Free shipping applies to standard ground shipping only. Expedited shipping fees will still apply even if your order qualifies for free standard shipping.

Shipping Cost Calculation

Exact shipping costs will be calculated and displayed at checkout before you complete your order. You will see:

  • Available shipping methods
  • Estimated delivery dates
  • Cost for each shipping option
  • Any applicable discounts or free shipping

6. Order Tracking

Once your order ships, you will receive:

  1. Shipping Confirmation Email with tracking number and carrier information
  2. Tracking Link to monitor your shipment in real-time
  3. Estimated Delivery Date based on carrier information

You can also track your order by:

  • Logging into your account and viewing order history
  • Visiting the carrier’s website with your tracking number
  • Contacting our customer service team at ‘ . MHS_COMPANY_EMAIL_ORDERS . ‘

7. Delivery and Signature Requirements

Residential Delivery

For deliveries to residential addresses:

  • Signature may be required for orders over $500
  • If no one is available, the carrier will leave a notice with pickup instructions
  • You can arrange for redelivery or pickup at a carrier depot

Commercial/Business Delivery

For deliveries to business addresses:

  • Deliveries are typically made during business hours (9 AM – 5 PM)
  • Ensure someone is available to receive the shipment
  • Provide loading dock or receiving department information if applicable

Signature Requirements

  • Orders under $500: Signature optional (carrier discretion)
  • Orders $500-$1,000: Signature recommended
  • Orders over $1,000: Signature required

8. Special Handling and Large Orders

Palletized Shipments

For very large orders that require pallet shipping:

  • We use freight carriers for palletized shipments
  • Delivery requires a loading dock or forklift
  • Appointment scheduling may be required
  • Additional fees may apply for liftgate service if no loading dock is available

Fragile Items

Products requiring special handling (glass, liquids, etc.) are:

  • Packaged with extra protective materials
  • Clearly marked as “Fragile”
  • Shipped with carriers experienced in handling delicate items

9. Shipping Issues and Resolution

Delayed Shipments

If your order is delayed beyond the estimated delivery date:

  1. Check the tracking information for updates
  2. Contact the carrier directly for status
  3. If the delay exceeds 5 business days, contact us at ‘ . MHS_COMPANY_EMAIL_ORDERS . ‘

Lost or Missing Packages

If your package shows as delivered but you haven’t received it:

  1. Check with neighbors or building management
  2. Verify the delivery address on your order confirmation
  3. Contact us within 48 hours of the delivery date
  4. We will file a claim with the carrier and arrange for replacement or refund

Damaged Shipments

If your order arrives damaged:

  1. Do not discard the packaging – it’s needed for the claim
  2. Take photos of the damaged items and packaging
  3. Contact us immediately at ‘ . MHS_COMPANY_EMAIL_ORDERS . ‘
  4. Provide your order number, tracking number, and photos
  5. We will arrange for replacement or refund at no cost to you

10. Refused or Undeliverable Shipments

If a shipment is refused or undeliverable due to:

  • Incorrect address provided by customer
  • Customer refused delivery
  • Multiple failed delivery attempts
  • Customer did not pick up from carrier depot

The following will apply:

  • Original shipping costs are non-refundable
  • Return shipping costs will be deducted from your refund
  • A 15% restocking fee may apply
  • You are responsible for ensuring accurate delivery information

11. Address Changes

To change your shipping address:

  • Before Shipment: Contact us immediately at ‘ . MHS_COMPANY_EMAIL_ORDERS . ‘ – we can update the address at no charge
  • After Shipment: Contact the carrier directly with your tracking number – address change fees may apply
  • In Transit: Address changes may not be possible once the package is in transit

12. Customs and Duties

Since we only ship within Canada, there are typically no customs or duties charges. However:

  • Provincial sales taxes (PST/HST/GST) are calculated at checkout
  • All prices are in Canadian Dollars (CAD)
  • Tax rates vary by province

13. Shipping Restrictions

Certain products may have shipping restrictions:

  • Aerosols and Pressurized Containers: May require ground shipping only
  • Liquids: Special packaging required, may have volume limits
  • Hazardous Materials: Subject to carrier restrictions and regulations
  • Temperature-Sensitive Items: May require expedited shipping or seasonal restrictions

Any shipping restrictions will be clearly noted on product pages and during checkout.

14. Holiday and Peak Season Shipping

During peak seasons (November-December, back-to-school, etc.):

  • Processing times may be extended by 1-2 business days
  • Carrier delivery times may be longer than usual
  • We recommend ordering early to ensure timely delivery
  • Expedited shipping is strongly recommended for time-sensitive orders

We will post notices on our website regarding any holiday shipping deadlines or delays.

15. Contact Information

For shipping-related questions or issues, please contact us:

‘ . MHS_COMPANY_NAME . ‘ – Shipping Department
Email: ‘ . MHS_COMPANY_EMAIL_ORDERS . ‘
Phone: ‘ . MHS_COMPANY_PHONE_MAIN . ‘
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

For urgent shipping issues, please call during business hours for immediate assistance.

We are committed to providing excellent shipping service to our wholesale customers. If you have any questions or concerns about shipping, please don’t hesitate to contact us.